TA课堂｜商务沟通之如何暖场

今天的TA教室由外国语学院 

烟小康先生

为人人讲解

商务沟通之若何暖场

一路来进修吧！

How to initiate a business communication? The warming-up phase is vital to your success, you must be able to build rapport with casual conversation.

若何开启商务沟通？暖场阶段对你的成功至关主要，你必需可以经由非正式的攀谈竖立融洽的关系。

Small talk is light, informal conversation people use when talking to others they don’t know very well. The goal of small talk is to gently establish rapport with someone new and get to know them better.

酬酢是人们在与不熟悉的人攀谈时使用的轻松、非正式的对话。闲聊的目的是暖和地与新同伙竖立融洽的关系并更好地认识他们。

Chatting with a person you don't know can be considered abrupt and even rude if you begin with specific personal questions about work, school, family, or other matters. Instead, successful conversations tend start broad with small talk and get more specific as the dialogue progresses.

若是从有关工作、学校、家庭或其他事项的具体小我问题起头不熟悉的人聊天，或者会被认为是唐突甚至卤莽的。相反，成功的对话往往从酬酢起头，跟着对话的进行而变得加倍具体。

How to start a small talk:

1. Compliment: Start the conversation by offering a genuine compliment. For example, you could say, "I really enjoyed your presentation earlier.

2. Shared Interest: Find common ground by mentioning a shared interest or experience.

3. Current Event: Bring up a current event or topic that is relevant to the situation.

4. Humor: Use humor to break the tension and create a more relaxed atmosphere.

若何起头酬酢：

1. 赞扬：经由朴拙的赞扬起头对话。例如 “我真的很喜欢你之前的演讲。“

2. 配合乐趣：经由说起配合的乐趣或履历来找到配合点。

3. 事势：提出与情形相关的事势或话题。

4. 诙谐：用诙谐来打破重要，营造更轻松的气氛。

Some more tips on making a small talk

5. Be a good listener: show others you are listening through body language

 (e.g. eye contact, nodding, smile) and verbal cues 

(e.g. “I see,” “Right,” “Mm-hm”)

6. Share something about yourself

(e.g. meaningful experience)

7. Make a Graceful Exit

(e.g. “Nice talking to you, see you later.”)

关于酬酢的更多技能

5. 做一个好的倾听者：经由肢体说话（例如眼神交流、颔首、微笑）和口头暗示（例如“我领略了”、“对”、“嗯嗯”）向他人展示你正在倾听。

6. 分享一些关于你本身的事情（例如，有意义的履历）

7. 优雅地竣事。（例如，“很愉快和你说话，再会。）

At the syntax level, we can use a more polite sentence structure.

在句法学层面，我们能够使用加倍有礼貌的句型构造。

At the pragmatic level, we can adopt Leech's principle of politeness.

在语用学层面，我们可参照Leech的礼貌原则。

Leech delivered his six criteria of politeness in 1983.

Among Leech’s six criteria of politeness, the following six are very important:

(1) Tact-maxim (in impositives and commissives): Minimize the cost to other; maximize the benefit to other.

(2) Generosity maxim (in impositives and commissives): minimize benefit to self, maximize cost to self.

(3) Approbation maxim (in expressives and assertives): minimize dispraise of other, maximize praise of other.

(4) Modesty maxim (in expressives and assertives):minimize praise of self, maximize dispraise of self.

(5) Agreement maxim (in assertives): minimize disagreement between self and other, maximize agreement between self

and other.

(6) Sympathy maxim (in assertives): minimize antipathy between self and other, maximize sympathy between self and other.

“礼貌原则”6条准则：

（1）策略准则（用于指令和承诺）：全力缩小对方的损失，全力扩大对方的优点。

（2）激昂准则（用于指令和承诺）：全力缩小本身的优点，全力扩大本身的损失。

（3）褒奖准则（用于表达和表述）：全力缩小对对方的毁谤，全力扩大对对方的赞扬。

（4）谦逊准则（用于表达和表述）：全力缩小对本身的赞扬，全力扩大对本身的毁谤

（5）赞许准则（用于表述）：全力缩小双方的不合，全力扩大双方的一致。

（6）同情准则（用于表述）：全力缩小双方的反感，全力扩大双方的同情（亲睦感）。

According to Chinese history and traditional culture, Mr. Gu Yueguo of Beijing Foreign Studies University have contributed the politeness of study in China. He believed that there are basically four aspects of Chinese conception of politeness: respectfulness, modesty, attitudinal warmth, and refinement.

凭据中国汗青和传统文化，北京外国语大学的顾跃国师长研究了中国的礼貌。顾师长认为，中国人的礼貌概根基上有四个方面：尊敬、谦逊、热情和优雅。

让我们看两个案例吧：

案例一：

案例二：

请问这两个案例离别相符“礼貌原则”的哪条准则？谈论区写出你的谜底吧！