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选自【名联猎头·外籍人才资源库】
推荐行业:酒店、地产、企业
编号:E6686
求职职务:中国酒店、地产物业宾客服务
国籍:墨西哥
年龄:34岁
身高:180cm
语言:母语西班牙语,英文流利,基础法语,简单中文
目前所在地:墨西哥
备注:性格活泼开朗,热情大方,酒店管理专业本科学历,6年酒店工作经验,有中国酒店工作经历,可办理工作签到岗。
Education
August2005 – Jan 2010 GLION INSTITUTE OF HIGHER EDUCATION, Switzerland
Bachelor of Arts inHospitality Administration & Tourism
WORK / TRAINING EXPERIENCES
October2015 – May 2016 SOFITEL CHICAGO WATERTOWER, Illinois, USA
&THE WESTGATE, San Diego, California, USA
ManagementTraining in F&B / Room Dining Server & Restaurant Server
BarTender; To assure meals are served promptly, courteously, and in compliancewith sanitation regulations in a clean and attractivemanner for guest’s dining at the rooms, toprepare allsides for the food delivered and to make sure that all items are well presentedandfresh beforedelivery, To prepare all the necessary arrangements for the well functioning ofthe room service division in full compliancewith managers directing, tasks such as introducing the orders intoMICROS and charging the bill to guest room or handling cash andmaking the proper reports for the shift.Worked night shifts and day shifts both“ Managing reports and assisting in the bar asManager onDutyand to comply with F&B manager instructions. Inventory once a month as wellas restaurant manager on duty in several shifts
September2013 – March 2015 GRUPO R MARINE EXPLORATION, S.A. de C.V . Gulf of Mexico,Mexico
F&BSupervisor on 6th generation oil rigs
Supervisetechnical and administrative activities in charge of 117 subordinates relatedto hosting and catering all personnel on the rigsmaking supervision 14 days by 14 in eachof the rigs, shopping, custody of materials and / or equipment, and consumergoods, controllingandexecuting requests for maintenance and repairs, to meet the requirements of theguests and ensure optimal conditions of housingfacilities, food quality and taste withinthe platform. Giving results to administration onshore.
October2010 - 2012 BURJ AL ARAB, Dubai, UnitedArab Emirates7 Star Hotel
GuestServices Executive
Performed in-suite check-ins and introductionof the hotel facilities to all in-house guests. following LQA and companystandards
Assisted Guest Relations department inorganizing and conducting showarounds of the hotel for VIP and corporateguests.
To Follow up all VIP‘s request in cooperationmostly with concierge and the entire rooms division departmentMain reception Desk in Charge
Responsible of the operation in absence ofDuty Managers, taking, mastering, routing and posting all payments into thehotel’ssystem(OPERA) controlling the entire main cashier float in coordination with F&Boutles and Finance department.
Handling reports and cash drops as well assupervising other colleagues
Night Shift Executive
Preparing several reports and specialrequirements for high management review
Coordinating with housekeeping department andsuite reservations all new bookings and to allocatethe proper suite for each arrival update Front Office information boards .Fully responsible for the frontoffice well-functioning and running during the entire night.
August2009 - March 2010 CHATEAU STAR RIVER, Shanghai, People ’s Republic of China 5 StarPlatinum Hotel
QualityControl Inspection (QCI), Guest Relations Officer (GRO)
Dailyinspection of the entire hotel
Strategyand logistics in controlling the Total Quality Management at the entireorganization
Greetingand escorting arriving VIPs and bids farewell upon their departure
Providescourteous and efficient service and if possible to accomplish every guestrequest
Ensureall Airport pick-ups are being taken care of.
TrainingDepartment, General Trainer and English Instructor
Implementationof standard operation procedures and policies into real time
Creationand preparation of English courses specially designed according to the workarea
May2007 - June 2007 GRAND MAYAN HOTEL NUEVO VALLARTA, Nayarit, MéxicoGrand TourismHotel “4 diamonds”
Employee’skitchen (B cooker) - Bar Tender at the Pool Bar
300internship hours following a trial period working at the hotel
Tasks:Cooking for employees. Making inventories, carrying new products into thefridges weekly, stewarding, packaging food
foremployees. Making drinks for guests, face to face selling, inventories at thebar, supervising the proper spoken English
AWARDS& CERTIFICATES: SOMMELIER 3rd Level, Jesus Diez School 100%LQA (Leading Quality Assurance & Jumeirah MysteryShopper Assessment for 2 consecutivetimes, Extra Mile Award, Creator and Coordinator of the Social EngagementProgram in the FrontOfficeDepartment including a Newsletter for the Hotel, 4 Month Training in FinanceDepartment at Burj Al Arab, Creating UltimateExperiences Diploma, Navy CommandosCourse. JUNE-JULY 2017: Sommelier Course.
LANGUAJES
Spanish (mother tongue), English (Fluent), Advanced, written and spoken;French (intermediate)
COMPUTER AND OTHERS
Microsoft Office (Advanced) Excel, Word, Power Point, Access, Outlook,Publisher; OPERA (Full Service),MICROS Point of Sale, Intranets, VICAS, HOT Sos(Hotels)
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