[原创文章:www.11jj.com]
选自【名联猎头·外籍人才资源库】
推荐行业:酒店、地产、企业
编号:E6690
求职职务:中国酒店、地产宾客服务
国籍:俄罗斯
年龄:26岁
身高:170cm
语言:英语流利,基础法语,中文简单词汇
目前所在地:中国
备注:酒店管理专业毕业,有酒店接待服务经验,,阳光健谈, 目前持商务签,10月份到期, 到期后可根据酒店要求办理新的商务签或者工作签。
Education
2010 - 2015 - Perm State University:
Major – Hospitality andtourism.
Experience
May2018 – July 2018
Position – guest service officer for VIP guests,guest service department, The Mangrove Tree Sanya hotel
Duties
greeting guests;
coordinate with RoomService the VIP amenities;
in room check in and out;
provide currentknowledge of the services and facilities offered by the hotel;
collect andanalyze guest`s feedback;
assist front desk officers withdaily minor tasks;
provide current knowledge ofthe services and facilities offered by the hotel;
provide personal butler service
July2017 – December 2017
Position– guest service officer,guest service department, Howard Johnson Conference Resort Chengduhotel
Duties
greetingguests;
ensured a neatand clean lobby;
resolvingwestern guest`s issues and complains;
provide currentknowledge of the services and facilities offered by the hotel
analyzeguest`s feedback;
assist front deskofficers with daily minor tasks
December 2016 –July 2017
Position– front desk at a medical clinic“Altei”
Duties
welcome patients and visitors bygreeting them, in person or on the telephone;
deal with incoming and outgoingpost;
comfort patients by anticipatingpatients" anxieties, answering patients" questions;
order an dental materials
ensure reception area is wellmaintained, neat and clean;
keep patient`s appointments onschedule by notifying provider of patient"s arrival;
answer incoming calls and dealwith inquiries;
register newpatients and updates existing patient demographics by collecting detailedpatient information;
July2015 – July 2016
Position– manager of domestic tourism.
Duties
creating and marketing a new tourproduct;
selection tours by request.
June,2014 – July 2015
Position– front desk at a medical clinic‘Roden’
Duties
answer incoming calls and dealwith inquiries
welcomes patients andvisitors by greeting patients and visitors, in person or on the telephone;
answering or referringinquiries
ensure patient information isaccurate including billing information
advising clients about theclinic`s services
SKILLS
Experience of resolving conflictssituations , ability to set long-term goals .
Personalqualities : perfectionist, initiative, responsibility , optimism.
Computer knowledges : Microsoft Word and Excel, fax.
LANGUAGES
English– spoken level.
French - rudimentary conversation French acquiredduring several visits to France.
Russian - native language.
HOBBIES
I`aminterested in Asian culter, listening classical and k-pop music. In spare timeI practice yoga and learn new languages。
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