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[原文来自:www.11jj.com]
个人简介
选自【名联猎头·外籍人才资源库】
推荐行业:酒店、地产、企业
编号:E6799
求职职务:中国酒店、地产物业宾客服务
国籍:俄罗斯
年龄:26岁
身高:165cm
语言:英文流利,基础意大利语,不会中文
目前所在地:俄罗斯
备注:性格态度好,有洲际酒店工作经验,英文流利,对来华酒店工作很感兴趣,确定录用可尽快办理签证到岗。
Professional experience
2017/09- Present
Reservation Sales Agent
InterContinental Moscow Tverskaya
takes reservations over the phone, by fax or internet, and handles allassociated operations;
provide information to prospective guests according to company’sstandards;
make upsells by the phone;
provide visa support;
check reports during the day;
follows up the administration of reservations very thoroughly, makingcheck-in operations easier for the front desk team;
work during FIFA World Cup (special event)
2016/07- 2017/09
GuestService Superviser
Holiday Inn Express, Voronezh,
tocarry out all necessary operations when guests arrive and depart (check-in/check-out);
manage invoicing payments and cash operations during the day / night shift;
working with the reservation software: takes reservations over the phone orinternet;
provide high level of service according to company’s standards;
provide information to any guest or visitor inquiry;
lobby bar and Service/Breakfast;
filling documents for migration service according with the Russian law
making reservations through different channels (mail, telephone) during day;- migration registration of foreign guests according with the Russian law; -communication with accounting department; - other services in the scope ofresponsibilities of administrative department.
2010/07- 2015/03
Sociologist
Instituteof Public Opinion «Kvalitas» Voronezh, prospect Revolutsii, 44
Conducting SocialResearch:
street and telephone surveys;
an electionexit polls (4 times);
data analysis;
Education
2010/09 - 2015/07
Voronezh State University
Sociology
Associate Degree
Socialskills and competences:
- supporting others, listening to others; - working in team; - multitasking; -resistance to stress; - balances time, coordinating schedules; - rememberinginformation; - gathering information, picking out important information; -resolving conflicts; - setting priorities; - analyzing problems; - reportinginformation
Organisational skills and competences: - relating to the public; - managingpeople; - coordinating schedules / times; - planning organization needs; -supporting others; - developing a climate of enthusiasm, teamwork
Computer skills and competences: - OPERA Enterprise Solution; - microsoftOffice (World, Excel, PowerPoint); - internet user (Opera, Internet Explorer,Mozilla Firefox); - Outlook
Trainer 15/10/2015 —15/01/2016 CIAC – Centro Immigrazione Asilo e Cooperazione internazionaleParma, Italy
REFERENCES
References available upon request.
SKILLS
Volunteer projects: - Platonov Arts Festival - Coordinator of theaterdirection;volunteer (2012-2015); - Military History Festival «Lenta Istoriy» -Organizer (September 2014); - Buddy Club VSU – Supervision over foreignstudents (February 2015 - February 2016); - Volonteers VSU Club – volonteer,coordinator, organizer
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