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[原创文章:www.11jj.com]
个人简介
选自【名联猎头·外籍人才资源库】
推荐行业:酒店、地产、企业
编号:E6997
求职职务:酒店GRO、物业管家、公司职员
国籍:哈萨克斯坦
年龄:25岁
身高:188cm
语言:中英文流利
目前所在地:中国
工作地限:广东
备注:形象好,高大帅气,有2年国际五星级酒店工作经验,求职值班经理或宾客服务经理,工作地限广东省,,具备工签办理资质。
OBJECTIVE
Mycareer initiation is in the hotel industry which I am very passionate about.Having almost two years of working in this sphere I’ve developed my ability toliaison and balance the work skills required for my position and ensure thepublic and guests I meet, advise and accommodate has given me the confidenceand the results to be successful.
PROFESSIONAL EXPERIENCE
Guest Service Manager (Duty Manager) in JW Marriott
July2018 – Present
Supervised Front Office operations; handling complaints and upselling
Awarded as the Symphony of Service Star in February 2018
Coordinate with all departments in order to maintain FO functions properly.
Motivate and maintain good public and staff relations.
Completed and exceeded upselling target in 2018
GuestRelations Officer in JW Marriott
July2017 – June 2018
Attend to all aspects of VIP guest
Assist with translations in Mandarin, English, Russian
Advise international guests with any enquiries and assist staff with languageand culture.
Support Front Office staff duties
Assisted the hotel to reach the Top-6 in Guest Satisfaction Survey for all thexxx Hotels in Asia Pacific Region in 2017
Together with the team, assisted the Hotel to achieve the Top-3 of all ShenzhenHotels in Trip Advisor in 2017
Front Office Management Trainee in JW Marriott
April2017 – July 2017
Experience different tasks in Front Office Operations, learning about the HotelOperations in general
Welcome and acknowledge the hotel guests according to the company standards,anticipate and address guests’ service requirements
Assist senior staff with various tasks, including solving the foreign guests’issues and requests
AirbnbCo-host in Futian Shenzhen, China
December2016 – June 2017
Property Management, Wi-Fi, electricity, water bills
Organizing cleaners to ensure property cleanliness and hygiene
Meeting guests upon arrival, guiding them through property and equipment uses,house rules
Checking after guests’ departure, ensure no damages to property
Communication with landlord, providing basic guests’ information, datesavailability, pricing updates, housing issues
PrivateEnglish Tutor in Shenzhen China
April2014 – July 2017
Teaching English Grammar and Vocabulary to Chinese students
Weekly lessons ondifferent topics such as History, Geography, Mathematics and Biology
EDUCATION
2013-2017Bachelor Degree in Golf Course Management in Shenzhen University
2011-2013 Chinese Language Course in Shenzhen University
2000-2011 SecondaryEducation in Lycee B.E.S.T
SKILLSAND ABILITIES
Multilingualin ability to speak, read and write fluently in English, Mandarin and Russian
Proficient at FrontOffice tools such as OPERA PMS, MARSHA, Microsoft Office: Word, Excel,PowerPoint, Outlook; etc.
CERTIFICATES
2018– 3d place in annual OCT group Swimming Competition in Shenzhen (Breast stroke50m discipline)
2017 – Champion of Shenzhen University swimming competition (Freestyle relayand Breast stroke 50m)
2015 – Shenzhen Universiade International Scholarship Foundation
2015 – Champion of Shenzhen University 9-Hole Golf competition
2013 – Chinese Language Proficiency Test Certificate (HSK) Level 5
2007 – Karate Black Belt Certificate
Various certificates forachievements in English language, karate and snooker available upon request
VOLUNTEER
May2016 – Starter of Shenzhen International Golf Championship in Shenzhen GenzonGolf Club
April 2014 – Marshall ofVolvo China Open Golf Championship in Shenzhen Genzon Golf Club
INTERNSHIPS
Nov2016-Jan 2017 – Xili Golf and Country Club Shenzhen China
July 2016 – Mission HillsGolf Club Shenzhen China
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