[原创文章:www.11jj.com]
个人简介
行业:酒店、地产、企业
编号:E7203
求职职务:中国酒店、地产物业宾客服务
国籍:哈萨克斯坦
年龄:24岁
身高:175cm
语言:英文流利
目前所在地:哈萨克斯坦
备注:性格态度好,有酒店餐饮和前厅服务经验,对来华酒店工作很感兴趣,可办理工作签到岗。
Personal Profile
I am an energetic, ambitious person who hasdeveloped a mature and responsible approach to any task I undertake, orsituation that I am presented with. Enjoying socialising with people, and myexceptional customer service skills have earned me the award of “Employee ofthe Month”. I know how to work in a team and would be happy to become part ofyour company.
Education
2010-2014
KazakhEconomicUniversity named after T. Ryskulov
Specialization::Assessment
Degree:Bachelor
GPA:3.48
Work Experience
Oct 2017 – Oct 2018
Receptionist
Park Regis XXX Hotel
Kingdom of Bahrain
Main dutiesperformed:
Managed reception activities, includinggreeting visitors, answering phones and maintaining the front desk in anorganized manner.
Collected deposits, fees and payments.
Made accommodations and travel arrangementsfor visitors.
Organized incoming and outgoing filemovements in efficient and accurate manner.
Jul 2016 – Aug 2017
Hostess
GulfSuite Amwaj Hotel
Kingdom of Bahrain
Main dutiesperformed:
Demonstrated genuine hospitality whilegreeting and establishing rapport with guests.
Offered enthusiastic and personable serviceto all customers.
Affected quick resolutions to customerproblems and brought in management when needed.
Maintained complete knowledge of restaurantmenu, including daily specials.
Prepared and maintained inventory records.
Answered telephones and completed financialtransactions for other team members.
Nov 2013 – Jun 2016
Appraiser
“Business Partner Consult”
Almaty, Kazakhstan
Main dutiesperformed:
Documented condition and special featuresto provide accurate estimations.
Answered customer questions and providedinformation about findings.
Produced reports with detailed valuations.
Jun 2013 – Sep 2013
Hostess
Restaurant “Mike’s Palace”
Valdez, Alaska,USA
Main duties performed:
Demonstrated genuine hospitality whilegreeting and establishing rapport with guests.
Provided extensive information about menuitems, took down special restrictions and always suggested upsell items likeappetizers.
Served beverages, breads and butter andreplenished items as necessary.
Answered telephones and handled money,balanced tills, processed credit card payment batches and prepared bankdeposits.
Assisted customers with carry-out service.
Skills
Analytical thinking, planning;
Strong verbal and personal communicationskills;
Accuracy and Attention to details;
Organization and prioritization skills;
Mastery of Microsoft Office programs (Word, Excel, Power Point), Outlook Express,Photoshop, ABBY FineReader, WINHMS, Micros;
Languages: Russian – native; English – fluent.
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