【外籍人才推荐】 推荐俄罗斯女1名，编号E6829

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个人简介

选自【名联猎头·外籍人才资源库】

推荐行业：酒店、地产、企业

编号：E6829

求职职务：中国酒店、地产物业宾客服务

国籍：俄罗斯

年龄：23岁

身高：173cm

语言：俄语母语，英文流利，不会中文，愿意来华后集中学习

当前所在地：俄罗斯

备注：性格态度好，身材高挑，有国际五星级酒店宾客关系经理工作经验，现人在俄罗斯，，今年毕业，可办理商务签到岗。

Education

2010-2013  

Samara State College

Diploma of college in Management in tourism

2013-2018 

Samara State University Of Economics

Bachelor degree in Economics andmanagement in travel company

2018-2019 

Università Degli Studi Guglielmo Marconi

Master"s degree in International hospitality and tourism

Work experience

2017 –Present   

Holiday Inn Samara

VIP Guest Relations Manager

Meeting guests; Answering calls and transferringthem to the relevant person; Welcoming customers and clients;File clientpaperwork,scan documents,and enter data into a proprietary system; Check-in/out;work with cash and credit cards

2016– 2017      

Radisson BluMartinez Resort Beirut(Beirut,Lebanon)

VIP Guest Relations Manager (Internship from University)

Managing all B2B guest and frontoffice operations, Responding their requests and complaints; Providingassistance to B2B guests as needed; Monitoring staff scheduling and shifts;Supervising a group of primarily para-professional level staffs;Makingday-to-day decisions within or for a group/small department.

2013–2016     

Hampton By Hilton(Samara,Russia)

Guest Relations Agent

Important: FIFA World Cup 2018 (Russia, Samara,Samara Arena Stadium)

June 2018 - July 2018 - VIP Guest RelationManager

Providing upscale guest service experience forclients throughout their stay

Ensuring clients are properly greeted upon theirarrival

Monitoring daily bookings and ensuring assignedrooms are prepared prior to check-in

Coordinating luggage collection and storage

Overseeing check-in and check-outprocedures,including reservations and financial transactions Promptly addressing guests’ requests, likein-room dining

Actively listening to andresolving complaints

Skills 

Professionalknowledge of different booking systems (Opera Enterprise Solution, Amadeus,Sabre, Galileo and etc.)

Excellentproblem-solving and multitasking skills

Perfect levelof communication with all types of guests

Guest servicefocused and a team player

Providingexcellent customer service as per hotel standards

Handling guestcomplaints and concerns in an efficient and timely manner

OverseeingVIP guests, arrivals and departures.

Language skills 

Russian – Native
English – Advanced
Italian – Fluent
Arabic & German - basic

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