【外籍人才推荐】 推荐墨西哥/西班牙混血女1名，编号E7016(2)

语言：母语为西班牙语，英语流利， 会法语，基础中文 [原文来自：www.11jj.com]

目前所在地：迪拜 [好文分享：www.11jj.com]

备注：旅游管理本科学历，性格态度好，有2年以上国际酒店工作经验， 希望能在..际品牌酒店工作。

Work experience

February 2017 – Present (1 year, 10 months)

Guest Experience Supervisor

Sofitel Dubai Downtown, Dubai. U. A. E.

Tasks performed: To perform in room check inand out to our VIP guests, assist VIP guest’s needs and requests before, duringand after their stay, to make group reservations and bookings, to enroll VIPguests to our ACCOR loyalty program, to make daily records of guest’scomplaints, to manage guest complaints and to find immediate solutions, toreply emails and make calls to ensure guest experience’s satisfaction, to makesure all guests leave the hotel happy and satisfied, to organize VIP amenities,to be a leader of my GR team, to make rosters and manage the lobby presence.