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个人简介
选自【名联猎头·外籍人才资源库】
推荐行业:酒店、地产、企业
编号:E7036
求职职务:酒店GRO、物业管家、公司职员
国籍:俄罗斯
年龄:28岁
身高:174cm
语言:英文流利,,不会中文
求职地:限大城市,国际五星酒店
EDUCATION
TheUniversity of Bologna, Italy
2014– 2017
Master’sDegree in Tourism Economics and Management (certified by the UNWTO, Diplomawith Honor) Thesis: “From Smart City to Smart Tourism. The case study of theSmart City Expo World Congress”
The Herzen State Pedagogical University ofRussia, Russia
2008– 2013
Specialist’sDegree in Social Service and Tourism (Diploma with Honor)
Thesis: “Strategic development of Tourism inSaint Petersburg based on the best international practices of regionalmarketing”.
WORK EXPERIENCE
FourSeasons Hotels and Resorts, Maldives, Kuda Huraa
2017, June–Currently
Guest Relations Officer
Serving as the main point of contact for the guestsproviding them with high end personalizedservice
Helping the Sales and Marketing Team with promotingthe brand image by assisting with Media and Familiarization visits
Performing cashier operations: posting outlets "charges, settling and adjusting thebills
Preparing the resort"s informationalmaterials, translating brochures and collateral Achievements:
Widened the duties area to the three main markets:Russian, Italian andSpanish
Maximized the resort"s revenue up- selling guestrooms on average between $2,000 and $13,000 permonth
Hosted more that twenty FAM stays and media visitswith representatives from over tencountries
Smart City ExpoWorld Congress, Anteverti Consulting, Spain, Barcelona
2016, September – 2016, November
Manager of The World Smart City Awards (Internship)
Organizing and managing the Committee of Evaluatorsand the Jury of HonorMeetings
Preparing supporting documentation, evaluations,presentations, and analytical reports for themeetings
Collaborating with foreigndelegations at the EXPO Achievements:
Got highlighted the flawlessorganization of the Awards meeting and higher the level of its management incomparison with pasteditions
Performed the duties in a timely manner under theminimumsupervision
Strategic Plan Agency, Italy, Rimini
2016, March – 2016, May
Project Manager (Internship)
Managing the “Welcoming cities” internationaltourism event and liaising with speakers before, during and after the event,ensuring their satisfaction andengagement
Analytically reporting on the goals achieved by aEuropean Union-funded “Adriafootouring” project to the countries-participants
Achievements:
Presenting the “Welcoming Cities”event at the University of Bologna and through the Social Media Channelsincreased the participation by 20 % (compared with 2015)
Developing project management and multi-taskingskills while dealing simultaneously with twoprojects
SelentaGroup Hotels & Resorts, Hermitage Group, Russia,St. Petersburg
2013, August– 2013, December
Brand Manager (Don Carlos Resort, Hotel Princesa Sofia)
Developingactionplansfortheclientandrepresentingitontouristicexhibitionsandworkshops(MercedesBenz FashionWeek,LeisureMoscow,DeluxeTravelMarket,etc.)
Arrangingsales-callswithtouragenciesandtouroperators,sendingpersonalizedoffers
Regulatingtheclient’scontractsandbillingprocedures,andpreparingstatusreports Achievements:
Increasing the brand awareness by performing 50+sales-calls during business-trips in Russia andUkraine
Gettingapprovedtheactionplanfor2014withoutcorrectionsduetoitscompliancewithbudgetandstrategicgoals
J1Management Trainee, USA, MA, West Dennis
2011, June– 2011,September
Restaurant Management Trainee (Work & TravelProgram)
Ensuringhighqualityoffoodpreparationandupscalelevelofguestservice
Estimatingfoodsupplyneeds,placingorderswithsuppliers,andschedulingthedelivery Achievements:
Optimizingthesystemofordersmovingitfromcountertopersonalizedservice
Increasingthesalesofthedrinksandextrasbyapprox.15%byuseofactivesellingtechniques
CERTIFICATES &TRAININGS
Tourism & Entrepreneurship (2015), ManagementCentre Innsbruck,Austria
Cvent Supplier Network Certificate of Excellence(2015), CVENT, UnitedStates
Communication and Sales Training,Innsbruck, Austria (2015), PhD John C. Crotts, College of Charleston, USA
Certificate of theattendance to the Smart Tourism Congress Barcelona (2016), CETT,Spain
ADDITIONAL INFORMATION
Volunteering:
Booking.com, Booking Cares program, InterculturalCity Tour Guide, Italy, Rimini(2015)
Siversky Orphanage, Child entertainment volunteer,Russia, Saint Petersburg(2013)
Interests:Scuba Diving, Yoga, Photography, Salsa Dancing
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